Terms and Conditions

What’s available now

For employers, Recrutora now offers the Employer, Recruiter and Team packages, including a free pilot for companies, covering the entire hiring process: job posts, applications, CV screening, tests, scheduling and video interviews, emails to candidates, and offers. For candidates, the Candidate package includes AI interview practice, feedback reports, practice tests, a preparation plan, recorded video interviews, and camera analysis.

At a glance

• Recrutora is a complete recruitment platform where employers, managers, and teams can manage the entire real-world hiring process, from job post to offer. Candidates can also practise for real interviews through AI-powered interview simulations.
• Recrutora doesn’t guarantee a job, a suitable candidate, or the outcome of an interview. People—not AI—make decisions about candidates.
• Feedback from simulations is generated by artificial intelligence and may contain errors. The tests are not psychological assessments.
• You must be at least 18 to create an account.
• Your account opens after payment. There is no free plan; the only exception is the pilot for companies.
• Your account and its data are deleted 30 days after your subscription ends.
• The Candidate package is a one-time payment for 60 days and does not renew automatically.
• If you are a consumer in the European Economic Area and withdraw within the 14-day period, you pay the greater of the portion of the paid period that has elapsed and the portion of the package you have used, and we refund the rest. After this period, we do not refund started periods, except where required by law.
• During the first 14 days, your plan includes up to 7 practice interviews. The rest become available after the 14 days.
• The Recrutora platform, content, and technology belong to us. Your content remains yours.
• The Employer, Recruiter, and Team packages are for professional use only, do not include a 14-day withdrawal period, and can be canceled at any time, effective at the end of the paid month. If a customer with the Employer, Recruiter, or Team package reaches a limit, they can purchase the package once more, as a one-time payment, once per month. AI does not score, rank, or reject candidates: the employer makes the decision for each person. CVs can be sorted by keywords chosen by the employer using a simple, non-AI rule.
• The Team package is charged per person, starting at 3 people. Job posts published by a team belong to the company: if someone leaves the team, their job posts remain with the company.
• Separate rules apply to companies and the Employer, Recruiter and Team packages, as set out in Section 12 and the Data Processing Agreement. Employers must expressly accept them before publishing their first job post.

1. Who we are and what these terms cover

Recrutora is a complete recruitment platform that employers, managers and teams can use to manage their entire hiring process. Candidates can also practise for real interviews with AI interview simulations ("Recrutora" or "we"). You can contact us anytime at contact@recrutora.com.

These terms form the contract between you and us for using the Recrutora website and app. Our Data Protection Policy explains how we handle your data; it is not part of the contract.

These terms apply from the moment you create an account and tick the box to accept them. If you don’t agree, don’t create an account. If you apply for a job without an account, you are only a candidate: these terms don’t bind you, and Section 9 of the Policy explains what happens to your data.

How the contract is formed

Your account opens after payment. Choose a package, enter your details, confirm your email address, tick the required boxes and pay on the secure checkout page, where it says “Sold through Link”. You can edit your details or cancel before confirming payment. Your subscription contract takes effect once payment has been successfully processed. If you don’t pay within 7 days, your data will be deleted.

After each purchase, we’ll email you a confirmation (Section 5, “Order confirmation”). We keep evidence of the version you accepted, the language, date and time for 3 years after the contract ends, solely to defend ourselves in disputes and meet legal obligations. You can find the current terms on this page at any time. The contract can be made in Romanian, English, German, French, Spanish, Italian, Portuguese, Polish, Japanese and Korean.

2. Who can use Recrutora

• You must be at least 18 to create an account.
• The information you give us must be accurate and up to date.
• Your account is personal and cannot be shared, sold or transferred. You’re responsible for what happens in your account, except for unauthorised use that isn’t your fault, so keep your password safe.
• We may refuse to create an account or close an account if a previous account belonging to the same person was closed for breaching these terms.

3. What Recrutora is—and isn’t

Recrutora is a complete recruitment tool. Employers, managers and teams can manage their entire recruitment process here: write and publish job ads, receive applications, select CVs, send tests, schedule and conduct video interviews, message candidates and make offers. The Employer makes all decisions about candidates. The rules are set out in section 12, under “Employer Package”.

Candidates can also practise for real interviews: take part in interview simulations with an AI-generated recruiter, complete practice tests, and get feedback. These simulations are separate from real hiring: their results aren’t shared with any employer.

The interview guide and checks for prohibited questions are tools, not legal advice. The law of your country applies in each situation.

Recrutora is an online software platform that employers and recruiters use to recruit for their own vacancies. It doesn’t look for jobs for candidates, search for candidates for companies, connect companies with candidates or recommend anyone. Job posts, candidates and hiring decisions belong to the client. Clients who provide recruitment placement services are responsible for obtaining their own authorisations.

Recrutora is not:

• a recruitment or employment agency, and it doesn’t guarantee a job, promotion, suitable candidate, or the outcome of any interview;
• psychological advice or assessment, a medical diagnosis, or legal, financial, or HR advice;
• an artificial intelligence system that evaluates, scores, ranks or rejects real candidates. CVs can be sorted using keywords chosen by the employer, with a simple rule that does not use AI, and tests are marked against fixed answers. AI feedback after an interview is about how the interviewer conducted the interview; it is only shown to the interviewer and is not an evaluation of them. AI does not make or suggest decisions about real people.

Practice tests for candidates are similar to those used in recruitment, but are designed to help candidates prepare. Tests that employers send to candidates have fixed answers and assess only knowledge and skills related to the role. Employers can also send the “Work Style” questionnaire, where people describe how they usually work: there are no right answers, no score is given, and the result uses fixed text selected by the software, without AI. The Client uses it only to guide discussion during the interview and does not make decisions based on it. Neither type of test is a standardized psychological test. Scores, level targets and estimates are Recrutora benchmarks, not guarantees.

Your results depend on you. It’s up to you whether to use our suggestions.

What you need

Recrutora runs in your browser. There’s no app to install. You’ll need an up-to-date browser, an internet connection, and a microphone. You’ll also need a camera for practice interviews with the camera on, recorded video interviews, and video interviews with employers.

4. Artificial intelligence

• In practice interviews, recruiters are AI-generated. We always make it clear when you’re talking to an AI. In real-world hiring, AI helps employers write job posts, tests, and interview guides and, with the candidate’s consent, transcribes video interviews to provide feedback to the person who conducted them. It does not make decisions about candidates.
• The simulations are fictional: the AI recruiter doesn’t represent any company, and its benchmarks don’t show what a real recruiter would decide.
• Feedback, scores and analyses in simulations are generated automatically. They may be incomplete, inaccurate or wrong. Use them as a guide for practice at your own risk. These statements do not limit your legal rights regarding the conformity of the digital service.
• Your CV tailored to a job post and your interview worksheet are written by AI, using only the information you provide. Review them before using them, and you are responsible for anything you send to a company.
• Camera analysis describes observable behaviour; it does not infer emotions and only starts with your separate consent, given before each simulation or recorded video interview.
• Voice analysis in simulations is part of the service. It describes how your voice sounds—for example, whether your tone rises or falls at the end (“Voice firmness”)—not how you feel.
• You must not try to manipulate the AI into producing illegal or offensive content, or content that circumvents the platform’s rules.

5. Subscriptions and payments

Plans and pricing

The plans, what each one includes, and their prices are as shown on the package pages (Pricing, Employers, Recruiters, and Teams) at the time of payment. For individuals, the displayed price is the final price, including VAT and all taxes. Employer, Recruiter, and Team package prices also include VAT. If you pay in another currency, the final amount is the one shown on the payment page before you confirm.

No free plan. Company pilot

There is no free plan, and individual subscriptions do not have a trial period. A company can receive a free 14-day pilot of the Team package once, using the company’s email address. The pilot includes the company administrator account and 2 hiring team members, regardless of the company’s size. Each of the 2 can publish one job post, and each post can receive up to 50 CVs, include 3 tests, and have 2 video interviews. The pilot ends automatically, with no charge. After the pilot, the job posts stop receiving applications until the company chooses a subscription. If the company does not continue, after 30 days we delete the pilot team, its members’ accounts, the job posts, and the candidates.

Where we sell

We sell subscriptions to customers in countries where Link handles taxes. Recrutora is not available in the United Kingdom. If your country is not supported, you’ll see this when you create your account, before making any payment.

Who sells the subscription

Subscriptions are sold through Stripe Managed Payments. Payment is collected by Sold through Link, LLC, a Stripe affiliate and the merchant of record. The payment page will say “Sold through Link”. Link sends you the receipt and invoice and handles VAT and other taxes. We remain the provider of the service and are responsible for it. You can also manage your payment through your Link account. The Link Terms of Service for Buyers also apply to your payment.

Payment

• The Candidate package is paid for upfront as a one-time payment for 60 days. Access starts once your payment has gone through.
• It does not renew automatically. We’ll email you a few days before it ends. If you want another 60 days, you can pay again at the price then in effect; that will be a new contract.
• Simulations, recorded video interviews, and tests included in a package do not carry over to a new package.
• During the first 14 days after entering into the contract—the withdrawal period—the plan includes up to 7 practice interviews. The remaining practice interviews in the package become available after those 14 days.
• A voice simulation included with a subscription lasts up to 20 minutes, and a recorded video interview has 5 questions, with up to 2 minutes for each answer.

Order confirmation

After each purchase, we’ll email you a confirmation with the package, price, duration, withdrawal information and model form, your request to start immediately, and a link to these terms. You’ll receive your receipt and invoice separately from Link.

When your package ends

The Candidate package ends automatically after 60 days, so there’s nothing to cancel. Until then, you can use everything it includes. If you don’t want to continue, just do nothing and you won’t pay anything else. You can withdraw within the 14-day period, as explained below, without signing in, at recrutora.com/anulare.

14-day right of withdrawal

If you are a consumer in the European Economic Area, you can withdraw from the contract within 14 days without giving a reason. The period expires at the end of the 14th day after the day the contract was concluded. If that day is a non-working day, the period expires at the end of the next working day. You only need to send us your withdrawal notice before the period expires.

Each Candidate package you pay for is a new contract with its own right of withdrawal.

How to withdraw online. In your account, on the Subscription page (recrutora.com/cont/abonament), click “Withdraw from the contract here”. On the next screen, check your name, contract and email address, then click “Confirm withdrawal”. We’ll promptly email you an acknowledgement of receipt, including the contents of your notice and the date and time we received it.

How to withdraw another way. You can send us a clear statement that you are withdrawing by email at contact@recrutora.com, or by post to the address in section 17. You can also let us know by phone at +40 735 624 621. You may use the sample form below and send it by email, but you are not required to.

Starting right away. To use your subscription immediately, before paying, tick this box: “I want to start using the package right away. I have 14 days to change my mind: I’ll get a refund, minus the days that have passed or what I’ve used from the package, whichever is greater. If I use the entire package, I can no longer change my mind.” You can’t pay without ticking this box.

What you pay if you withdraw. You pay the greater of two portions of the amount you paid: the portion of the paid period that has elapsed up to the day you notify us of your withdrawal, calculated in days, and the portion of the package you have used. The portion used is calculated based on what you have consumed: simulations count for 90 %, recorded video interviews for 5 %, and tests for 5 %, each according to how many of the items included in the package you have used. We refund the rest. For example, if the paid period is 60 days, you notify us on day 6, and you have used 7 of the 15 simulations, the time-based portion is 10 % and the used portion is 42 %, so you pay 42 % and get 58 % back. Before you confirm your withdrawal online, you’ll see the calculation and the amount.

Withdrawal ends your subscription immediately. We’ll refund you promptly, within 14 days at most from the day you notified us, using the same payment method and at no cost to you. We’ll process the refund through Stripe at our request. Link may also issue refunds directly within the first 60 days after payment, under its rules. If Link refunds the same payment, we won’t issue you a second refund.

Once the contract has been fully performed, you can no longer withdraw from it.

To make the right of withdrawal a cooling-off period, rather than a way to use up the package, the plan includes no more than 7 simulations during the first 14 days. The rest become available after those 14 days.

The preparation plan is optional. You can create it whenever you like, and the practice interviews and tests in your subscription are available whether or not you do. There’s no separate charge for it.

Withdrawing doesn’t lock you out: you can purchase again at any time. We may refuse a new order only if you have withdrawn at least 2 times in 12 months after using most of your subscription—that is, all the practice interviews available in the first 14 days.

Withdrawal form template

Fill in and send this form only if you want to withdraw from the contract.

• To Recrutora, contact@recrutora.com.
• I hereby give notice that I am withdrawing from the contract for the provision of the following services: […].
• Ordered on: […].
• Consumer’s name: […].
• Consumer’s address: […].
• Consumer’s signature (only if this form is submitted on paper): […].
• Date: […].

Refunds

After the withdrawal period, we do not refund any subscription periods that have started, either in full or in part, except where the law provides otherwise.

Legal guarantee of conformity

If you are a consumer, you have a legal guarantee of conformity for the digital service throughout the contract period (Government Emergency Ordinance No. 141/2021). If the service is not in conformity, you can request that it be brought into conformity, a price reduction, or termination of the contract.

Price changes

We may change the price for reasons relating to costs, taxes, suppliers or the service. We’ll give you 30 days’ notice, and you can cancel at no cost; the new price will apply only from the renewal after that period.

Reasonable use

Plans are for personal use by people. We may limit or suspend automated use or use that puts the platform’s operation at risk.

6. What you must not do

• Use Recrutora for illegal purposes or to harm other people.
• Upload other people’s personal data without the right to do so, such as someone else’s CV.
• Record or include other people in practice sessions without their consent.
• Use practice sessions, reports or their results to assess real candidates or employees.
• Use Recrutora for discriminatory practices or to find out things about candidates that are unrelated to work, such as their age, family, health, religion or background.
• Copying, recording, automatically extracting, publishing or reselling platform content, including questions, tests, correct answers, reports or scenarios.
• Use Recrutora to build a competing product or train other AI models.
• Access accounts or systems that don't belong to you, bypass security measures or decompile the application, except where expressly permitted by law.
• Impersonate someone else.

If you break these rules, we may suspend or close your account under Section 10.

7. Your content and our property

Your content

Everything you upload or create (your CV, answers, and notes) remains yours. You grant us a free, non-exclusive, worldwide licence for as long as you have an account and, where needed for backups, for up to 30 days, so we can store and process it and provide the service to you. We do not use your content to train AI models.

You confirm that you have the right to use the content you upload and that it does not infringe anyone else's rights.

Our property

The platform, technology, design, Recrutora brand, questions, tests, scenarios, AI recruiters, reports and texts belong to us or our partners and are protected by copyright and trademark laws. We grant you only a personal, limited, non-transferable right to use the platform until the contract ends. You may use your reports for personal purposes.

Your suggestions

If you send us ideas, suggestions or feedback about Recrutora, we may use them freely without any obligation to you.

Anonymous statistics

We may create aggregated, anonymous statistics based on the use of the platform that do not identify anyone, and use them to improve and present Recrutora. We create statistics from candidate data only on the Client’s instructions, under the Data Processing Agreement.

8. Service availability and changes

We do everything we can to keep the platform running without interruption, but we can’t guarantee that it will always be available or error-free. There may be downtime for maintenance, updates or technical issues. These statements do not limit your legal rights regarding the conformity of the digital service.

We may change the service for security, legal, technological, supplier-related, or improvement reasons, at no cost to you. If a change affects you more than trivially, we’ll notify you in advance by email. You can then terminate the contract at no cost within 30 days of the notice or the change, whichever is later, and receive a refund for the unused portion.

9. Your account after your subscription

Your account remains open while you have a paid subscription, either your own or your company’s. After your subscription ends, you’ll no longer have access to the services, but you’ll have 30 days to choose a new subscription, download your data or delete your account. We’ll notify you by email 7 days in advance. At the end of those 30 days, your account and its data will be permanently deleted, except as set out in section 11 of the Policy.

10. Suspending and closing your account

You can close your account at any time from your account page. Your data will be permanently deleted, except for the items listed in the table in section 11 of the Policy: identifiers used to prevent abuse, proof of consent and contracts, and backups, retained for the periods stated there.

We may suspend or close your account with immediate effect if you seriously breach these terms, fail to pay, we are required to do so by law, or there is a specific risk to the security of the platform or other users. Except in urgent situations, we’ll notify you in advance, explain the reason and give you a chance to respond. For content-related measures, we’ll explain the reason no later than when we take the measure, and you can appeal by contacting contact@recrutora.com. If we close your account for reasons not attributable to you, we’ll refund the unused portion of your subscription.

11. Liability

We provide Recrutora with care and professionalism, but we're not responsible for the outcome of interviews, tests or real recruitment processes, or for decisions you make based on AI-generated feedback.

For consumers, we are fully liable for intent, gross negligence, injury to life or health, and lack of conformity. In other cases involving ordinary negligence, we are liable for foreseeable losses, up to the higher of the amount you paid in 12 months and 100 €.

We are not liable for delays or interruptions caused by force majeure, meaning events that we could neither foresee nor prevent, such as widespread internet or power outages or large-scale cyberattacks.

These limitations do not apply to rights granted to you by law as a consumer that cannot be limited by contract.

12. Rules for businesses

This section applies to companies and individuals who purchase Recrutora for their professional activities: the Employer, Recruiter and Team packages, including the pilot (the “Client”). It takes precedence over the other sections in our dealings with the Client. The rules on team data are below, under “Team data”, and those on candidate data are in the Data Processing Agreement annex. Before publishing their first job post, the Client expressly accepts this agreement and the expressly accepted clauses below.

Employer, Recruiter and Team packages: real hiring

With any of these packages, the Client can manage real hiring through Recrutora. What's included in each package and its limits are shown on the package page and in the account at the time of payment: new job posts per month, CVs, video interviews, tests and team interviews (one interview per candidate, with up to 3 people from the company), at no extra cost. Packages don't include AI practice.

Paying for and cancelling packages

• Each package is sold solely for the professional activity of the buyer or the company they work for. Before paying, the buyer confirms this by ticking the relevant box. This is a business-to-business contract, so there is no 14-day right of withdrawal.
• Payment is made monthly in advance through Stripe Managed Payments. Payment is collected by Sold through Link, LLC, the merchant of record, which handles taxes and issues the invoice. We remain the provider of the service and are responsible for it, subject to the limits set out in this section. The displayed price includes VAT. Access begins as soon as payment is successful.
• It renews automatically every month. The Client can cancel it at any time from their account, on the Subscription page, with no minimum term and no reason needed: they click, confirm, and the package is cancelled. Cancellation takes effect at the end of the month already paid for, and until then the Client can continue using everything included in the package.
• Payments are non-refundable, including for the month in which the Client cancels and if the Client does not use everything included in the package, except where the law provides otherwise.
• After the paid period ends, the Client can no longer create new job posts, and their posts will no longer receive applications. They have 30 days to renew or download their data. After that, the account, job posts, and candidate data are deleted.
• If a monthly payment fails, access to paid features is suspended until the payment goes through.

Team package: seats and collaboration

• The Team package is charged per seat at the same per-person price, starting at 3 seats, with a single invoice for the company. The person who created the team (the “owner”) purchases and manages the seats.
• Each seat gives the team the limits shown for one person (new job postings per month and video interviews per month), which the team shares. CVs and tests are counted per job posting.
• Seats added during a month are charged in proportion to the days remaining in that month, and the team's limits increase immediately. Removed seats are taken off the bill starting the following month. If the team has more members than paid seats, seats go to the members who joined the team first.
• Administrators can invite and remove people, and assign and reclaim seats. They see all company job posts as figures only (how many candidates are at each stage, how many interviews, how many hires), as well as the monthly report for the whole team and each person. Only the person responsible for a job can see its candidates, CVs, ratings and notes. They can send a shortlist with the selected candidates’ names and CVs to the person making the hiring decision.
• Job postings published by the team belong to the Client. A job posting can be transferred to a teammate along with everything associated with it (candidates, ratings, notes, tests and scheduled interviews). When a member leaves the team, is removed or deletes their account, their team job postings are transferred to a teammate chosen by an admin or to the owner.
• Paid teams with at least 12 seats can be divided into groups. A group lead can see and manage only the members and job postings in their group. The Client is responsible for choosing admins and group leads.
• We may change the per-person price by giving at least 30 days' notice. The new price will apply from the first month that starts after this notice period.
• We aim to respond within one business day to support requests sent by email to contact@recrutora.com, but this is not a service-level commitment. This timeframe applies to our first response, not to resolving the request.

Team data

• Each team member has their own Recrutora account. We are the data controller for account data, as described in the Data Protection Policy.
• The Client receives the following information about members: their names, email addresses and roles; each member's job postings and related figures; interviews conducted; the latest activity on a candidate; and each member's monthly report. This information is available on the team page and is sent to admins by email. The Client is an independent data controller for this information and is responsible for how it is used.
• The database is hosted in the European Union. Some providers listed in the Data Protection Policy may also process data outside the EU, subject to the safeguards described there. If we become aware of a security breach affecting the team’s data, we will notify the Client without undue delay.

The Client's obligations for teams

• Inform team members, before they start, what admins can see about their work.
• Comply with the employment laws of their country, including when using figures from Recrutora to evaluate employees, and consult employee representatives where required by law.
• Be responsible for the accounts they create and for how team members use the platform.

Buy the package again in the same month

• When a Client with the Employer, Recruiter, or Team package reaches a package limit, they can purchase the same package again at its full price, including VAT. For the Team package, the person paying for the subscription makes the purchase for all seats, and the limits are doubled for the whole team. It can be purchased no more than once in each paid month. The offer appears in the account below the notice about the limit, only after a limit has been reached and not during the last 3 days of the paid month.
• This is a one-time payment, not a subscription: it does not renew or change the subscription. Payment is made through the same payment provider, which issues the invoice.
• From the time payment goes through until the end of the subscription's current paid month, all package limits are doubled: new job postings for the month, job postings open at the same time, CVs and tests for each job posting, and video interviews. The number of people in a team interview remains the same.
• At the end of the paid month, the limits return to their usual levels. Anything the Client received up to that point remains in the account, but a job posting that already exceeds the usual limits will not receive anything more, such as additional CVs.
• Unused benefits from the repurchased package do not carry over or qualify for a refund, and the 14-day right of withdrawal does not apply. If the package cannot be activated, for example because it was paid for twice in the same month or the subscription has since ended, the Client will receive a full refund.

Candidate data

• For data about candidates applying for the Client’s jobs and people invited to interview with the team, the Client is the data controller. Recrutora processes this data on the Client’s behalf as a data processor (Art. 28 GDPR). All the rules are set out in the annex, Data Processing Agreement.
• Each job post must include the employer’s legal name and an email address for data-related requests. Candidates can see these on the application page, where the employer is identified as the data controller and Recrutora as the data processor. The Client is responsible for ensuring this information is accurate.
• For emails with tips and news that a candidate separately requests by ticking the unticked box on the application page, Recrutora is the data controller. The Client is not told what the candidate chooses.

Connecting the Client’s systems

With the Recruiter and Team packages, the Client can connect their own system, such as a CRM, using a key or an address for job ads. When instructed by the Client, Recrutora then sends candidate data from the Client’s job posts to that system. The Client chooses the system, keeps the key secure, and is responsible as the data controller for the data sent there and for informing candidates. Once the Client disables the connection, we stop sending data. The connection is only for linking the Client’s system to their own job posts. The Client must not share the key with others or use it to copy the platform, tests, texts or code, or to build a competing product. We may immediately disable any connection used for other purposes.

Job ad visibility in job searches

The Client’s job ad may appear in Google job searches and in other search engines, using only the information in the ad. The Client can turn this off for each job post. We do not guarantee that the ad will appear there or attract candidates.

Invitations sent to people

The Client may send invitations, individually or in bulk, only to people who have sent them their CV or shown an interest in the job. The Client confirms this each time they send an invitation and is responsible for doing so. Invitations must not be used to send unsolicited messages.

“Responds to all candidates” badge

The badge appears automatically when, in the last 6 months, at least 10 people have applied and each has received a response through Recrutora, excluding those who applied in the last 14 days. The platform calculates this based on what has happened, and the badge disappears when these conditions are no longer met. The Client cannot add or remove it.

Job record

The Client can download a job post file containing the requirements, stages, applicants, their notes and decisions. The file contains candidate data: the Client uses it as the data controller and keeps it only for as long as required by law.

What AI does and doesn’t do in real-world hiring

• AI helps the Client write the job ad based on their answers; review an ad they have written; suggest keywords for requirements based only on the job description; write test questions and an interview guide; and provide answers through “Get help”.
• The Client must review any AI-generated text before using it: job posts, keywords, tests, correct answers, interview guides, and post-interview feedback. Reviewing job posts and questions is provided as an aid, not legal advice, and does not guarantee legal compliance.
• AI does not read CVs to assess them or read candidates’ test answers; it does not score, rank, or reject candidates. Tests have fixed answers that are checked by the system. The CV list is sorted only by keywords chosen by the Client, without AI, and no one is removed from the list. Yes/No questions only record the answer. The Client makes all decisions about candidates, individually for each person: there are no bulk rejections.
• Post-video interview feedback helps the person who conducted the interview: how much they spoke, which requirements they asked about, how well they listened, whether they asked prohibited questions, and what they could do better. It does not show the candidate’s answers, rate the candidate, compare them with others or say whether they are suitable. Only the person who conducted the interview can see it, including after the job post is handed over to someone else. If consent is withdrawn during the interview, feedback is based only on what the interviewer said. AI feedback must not be used to evaluate employees.
• The interview guide can be generated no more than 10 times a day and is not stored on recrutora.com: you can print it or save it as a PDF.

Video interviews

• Interviews take place in a browser through our video provider. Nothing is recorded—not video or audio.
• Before joining, the candidate confirms that they have read how the interview works. This is a confirmation, not consent. The video interview includes turning the conversation into text to provide feedback to the interviewer: the candidate gives their consent separately before joining. If they do not agree, they cannot join the video interview and may request a different type of interview; the Client will offer an in-person or phone interview and will not treat the refusal as grounds for rejection. The candidate can also withdraw their consent from the interview room: what they said is deleted, and feedback is based only on what the interviewer said. The text is deleted once the feedback has been generated. The interviewer and any invited colleagues are notified in advance.
• An interview lasts no longer than the duration selected by the Client, up to 60 minutes, with one extension of up to 10 minutes. It then closes automatically. For each candidate, only one interview can be a team interview, with up to 3 people invited by the Client, who receive an email link for that interview only.

The Client’s responsibilities when hiring

• Use Recrutora only for genuine, lawful hiring and comply with employment, data protection and anti-discrimination laws in the Client’s country.
• Ask candidates only about matters relevant to the job. Requirements, search terms, test questions and interview questions must not relate to age, family, pregnancy, health, religion, origin, sexual orientation, political opinions or anything else unrelated to work. Recrutora rejects terms relating to personal life, but the Client remains responsible for the questions it asks.
• Tell candidates the starting salary or salary range in the job ad or before the interview, and do not ask how much they currently earn, wherever the law requires this.
• Make every decision about candidates yourself, with a person making the decision individually for each candidate; respond to candidates and base decisions on the job requirements.
• Give candidates the information about processing their data required by law, and include the employer’s legal name and an email address for data-related requests in every job post. The application page and Recrutora emails briefly explain what happens to the data; the Client must provide any additional information if they use the data in other ways.
• Use the candidate database (Recruiter and Team packages) only to notify people in it about genuine, relevant job openings. Do not send them other messages or share the database with anyone else, including clients.
• Invite to a team interview only people who need to meet the candidate (for example, their future manager or colleagues) and remain responsible for how they use the link they receive.
• Send the shortlist only to the person who needs to make the hiring decision (for example, the future manager or, for an agency, the client company), and take responsibility for how they use the link and the candidates’ data.
• Do not copy candidates’ data outside the platform beyond what is needed for hiring, and delete it when it is no longer needed.
• Do not record interviews or allow guests to record them without a legal basis and without informing the people being recorded.
• Comply with local employment laws, including outside the European Union.

Client Content

The Client grants us a free, non-exclusive, worldwide licence for the term of the contract to publish, reproduce and send the job ads, logo and careers page text to search engines. The Client guarantees that they have these rights. The Client is free to use anything AI generates for them, without any guarantee that it is protected or unique.

Liability and indemnification

• Recrutora is not responsible for the Client’s hiring decisions, choice of candidate or compliance with its obligations to candidates.
• The service is provided “as is”, without warranties beyond those set out in these terms. The limits on our liability are set out below under “Clauses Expressly Accepted”.
• The Client will indemnify us against any claims by team members, candidates, or third parties arising from a breach of the obligations above, including legal costs and fines, to the extent they can be recovered. We will notify each other without delay and cooperate in the defence.

Clauses Expressly Accepted

The clauses below limit Recrutora’s liability, give us the right to suspend or terminate the contract, provide for automatic renewal, and choose the governing law and courts. Before publishing their first job post, the Client expressly accepts them by ticking a separate box, together with the Data Processing Agreement (Article 1203 of the Romanian Civil Code). We keep a record of the tick, the version and the time. The person accepting confirms they have authority to bind the company.

• Limitation of liability. Recrutora’s total liability, for any cause, is limited to the amount paid by the Client in the 12 months before the event giving rise to the claim, or €100 during a pilot. We are not liable for lost profits, indirect losses or data loss. These limits do not apply in cases of intent, gross negligence or personal injury, and do not affect the rights of candidates or other data subjects.
• Suspension. We may immediately suspend a job post or account if there are indications of discrimination, illegal content, abuse or a security risk, and will provide written reasons. Access to paid features is also suspended if a monthly payment fails.
• Termination. We may close the account immediately if the Client seriously breaches these terms or fails to pay. We may also terminate the contract without giving a reason by giving 30 days’ notice by email. In that case, the Client will receive a refund for the unused part of the paid month.
• Automatic renewal. Packages renew automatically every month until the Client cancels them from their account.
• Governing law and jurisdiction. The contract is governed by Romanian law. The courts of Bucharest have exclusive jurisdiction.

Data export and switching providers

The Client can request an export of their data in a commonly used format. After termination, they have 30 days to download it, with no provider-switching fees. What happens to candidates’ data after that is set out in the Data Processing Agreement, under “End of the contract”.

Other terms

• We may include the Client’s name and logo in our client list only with the Client’s written consent.
• Each party will keep the other party’s non-public information confidential.

13. Governing law and disputes

These terms are governed by Romanian law. If you are a consumer living in another country, you retain the protection afforded by the mandatory rules of your country. Section 12 applies to businesses.

If you have a complaint, get in touch. We’ll try to resolve it within 30 days. If you are a consumer, you can contact ANPC (anpc.ro) and use the alternative dispute resolution service at reclamatiisal.anpc.ro. Recrutora has not agreed to take part in alternative dispute resolution. Disputes with consumers may also be resolved by the courts in the country where the consumer lives.

14. Changes to these terms

We may change these terms only in response to changes in the law, the service, our providers or security requirements. We’ll notify you by email and in your account at least 30 days before the changes take effect.

If you disagree, you can cancel at no cost before the effective date. If you don’t cancel, the new terms will apply from the first renewal after that date. Simply using the platform does not mean you accept them.

If you have an account without a subscription, we’ll ask you to accept the new terms the next time you sign in after that date. If you don’t want to accept them, you can close your account.

15. Final provisions

• We may transfer our rights and obligations under this contract to a company that takes over Recrutora’s business, provided your rights are not reduced. We’ll notify you in advance, and you can terminate the contract at no cost.
• If any clause is declared invalid, the remaining clauses will remain in force.
• If we don’t exercise a right immediately, that doesn’t mean we waive it.
• We’ll communicate with each other by email and through the app.
• These terms may be translated into other languages. The Romanian version prevails for businesses. For consumers, if a translation differs, the meaning that is more favourable to them applies.

16. Illegal content and moderation

If you see a job ad, careers page or other content on Recrutora that you believe is illegal, email us at contact@recrutora.com with the link, your reasons, your name and your email address. We’ll confirm receipt, make a decision without undue delay and let you know what we decided.

We moderate content using automated keyword rules and human review. If we remove or restrict content, we’ll tell the person who posted it why, no later than when we take action. They can appeal by writing to the same address.

Authorities and users can also contact us at this address, including about orders to remove terrorist content (Regulation (EU) 2021/784). They can write to us in Romanian or English.

17. Contact

Recrutora is operated by Ioana Becheru Persoană Fizică Autorizată (authorized natural person), with its registered office at 136 Bucureștii Noi Blvd., ground floor, apt. 5, District 1, Bucharest, Romania, registered with the Trade Register under no. F40/4049/2022, tax ID 46759727.

• Email: contact@recrutora.com
• Phone: +40 735 624 621

Appendix. Data Processing Agreement

This agreement complies with Article 28 of the GDPR and forms part of the Terms. It is entered into by the Client described in Section 12, as controller, and Recrutora, as processor. The Client expressly accepts it before publishing their first job post. It is valid in electronic form. We keep a record of the tick, the version and the time.

What we process and for how long

Recrutora processes data only to provide the platform’s recruitment services: receiving and displaying applications, searching CVs, tests, scheduling, interviews, messages to candidates and deleting data. Processing continues for the term of the contract and afterwards for the periods set out under “End of the contract”.

• Data subjects: candidates, people invited to the team interview, and people who receive the shortlist.
• Data: names, email addresses, phone numbers if provided, CV text, answers to questions about the job, application source, test results, interview bookings, feedback after the video interview, interview scores and notes, scores given by people in the team interview, messages, the image and sound from the interview, transmitted live and not recorded, and the text of the conversation, with the candidate’s consent and only until the feedback is prepared. For the shortlist: the names and sanitized CVs of selected candidates, the yes-or-no response, and the decision-maker’s comments. In the Recrutor and Team packages, the candidate database as well. CVs may contain sensitive data, which we don’t request.

The Client’s instructions

• We process data only on the Client’s instructions: these terms and the Client’s actions on the platform. We do not sell data or use it for any other purpose, including training AI models.
• The Client instructs us to anonymise data for aggregate statistics that do not allow anyone to be identified.
• The Client instructs us to delete a candidate’s data when they withdraw their application. The Client understands that they will no longer be able to use it as evidence after that.
• We’ll notify them immediately if an instruction appears to violate the law. We’ll also notify them if the law requires us to process data differently, before doing so, unless the law prohibits us from telling them.

Who can see the data

We show the data only to the Client. In the Team package, only the team member responsible for the job or the colleague it has been handed over to can see it. Other team members can see only that a candidate has also applied for another company job, which job it is, and who is responsible for it. During a team interview, people invited by the Client can see and hear the candidate only for the duration of the interview. They can use their link to leave notes on the job requirements, which are visible only to the person responsible for the job. Anyone with access to the data is bound by confidentiality. Through the shortlist, the person the Client shares the link with can see the selected candidates’ names and CVs, without contact details, for up to 7 days, and is responsible for deciding whether they move forward.

Security

We apply the measures set out in Section 15 of the Policy, updating them as risks change.

Transfers

The database is located in the European Union. The Client instructs us to use OpenAI, the Cloudflare network and the other providers listed in section 10 of the Policy, which may process data outside the European Economic Area, subject to adequacy decisions or standard contractual clauses.

Our providers (sub-processors)

The Client gives us general authorization to use the providers listed in Section 7 of the Policy, where their names and registered offices are provided: hosting, interview video, email, and artificial intelligence services. We require them by contract to meet the same data protection obligations. We’ll notify the Client 30 days before adding or changing a provider. If the Client objects for reasons related to data protection and we can’t find a solution, they may terminate the contract and receive a refund for the unused portion. We’re responsible to the Client for our providers, subject to the limits of this contract.

Helping the Client

• We help the Client respond to data subject requests, including requests for access, rectification, erasure, restriction, objection, and portability. If we receive a request, we’ll forward it without delay to the email address for data requests listed in the job post.
• Candidates can withdraw their applications at any time using the link they received by email. Their data will then be deleted.
• We’ll notify the Client without undue delay if we become aware of a security breach affecting this data.
• We’ll also help with impact assessments and consulting the supervisory authority, to the extent of the information available to us.

End of the contract

• Candidate data is automatically deleted after the number of days the Client selects following the job post’s closure (30, 90, or 180) and, in any case, no later than 365 days after the application.
• When the contract ends, the Client can download the data for 30 days or ask us to provide it in a commonly used format. If the Client chooses, we’ll delete it sooner. Otherwise, it will be deleted at the end of those 30 days, together with the account, or earlier if the period above expires first.
• Data is deleted from backups within 30 days at most. We keep data for longer only if required by law.

Information and audits

On request, we’ll give the Client the information needed to demonstrate that we’re meeting our obligations. The Client may conduct audits, first by sending written questions and, if necessary, on-site, no more than once a year, with 30 days’ notice and at the Client’s expense. These limits and the notice period don’t apply if an authority requires the audit or if a security breach has affected the Client’s data. Anyone conducting the audit must keep the information confidential.

If the Client recruits for another company

If the Client recruits for another company, they confirm that they have a legal basis and are authorized to instruct us; where applicable, we become a sub-processor. The application page must state who the controller is and which company the Client is recruiting for. The Client is responsible for any disclosures to their client outside the platform.

When we are the controller

This consent doesn’t apply to data for which we are the controller under the Data Protection Policy: accounts, emails with tips and updates that a candidate separately requests, and records of their choices. The Client won’t know what the candidate chooses.

Liability and changes

The limits in Section 12, under “Expressly Accepted Clauses,” apply between the Client and us. They don’t affect the rights of data subjects. This agreement may be changed in accordance with Section 14. If this agreement and the rest of the Terms say different things about candidate data, this agreement takes precedence.